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It pays to be kind.
A former employee of a Massachusetts ice cream parlor has earned over $30,000 in donations for her college fund after becoming the target of “unyielding verbal assault” from patrons on reopening day.
COLORADO RESTAURANT THAT HOSTED LARGE MOTHER’S DAY CROWDS HAS BEEN CLOSED DOWN
Mike Lawrence, the owner of the Polar Cave Ice Cream Parlour in Mashpee, on Cape Cod, had originally shared the shocking story on Saturday, just one day after the shop reopened to the public under the state’s coronavirus guidelines. That day, the shop was overwhelmed with customers, some of whom became agitated that their orders were taking too long. But instead of waiting patiently, Lawrence said customers began spewing vulgar and hateful words toward one of his employees.
The owner of the Polar Cave Ice Cream Parlour in Mashpee, Mass., said some of the things said to his 17-year-old employee were so “vulgar and disgusting,” that they “shouldn’t be heard in a men’s locker room, never mind directed to a teenager!”
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“[S}he was met with an unyielding verbal assault with some of the most vulgar and disgusting words hurled at her,” he wrote in GoFundMe page he organized for the employee’s college fund. “These shouldn’t be heard in a men’s locker room, never mind directed to a teenager!”
The girl, just 17, then quit at the end of her shift. She had worked at the shop for three years.
“In 19 years of operation this is the lowest feeling I have ever felt,” Lawrence wrote in a Facebook post on Friday, after the shop had closed. “Regardless of [peoples’ frustrations,] to take it out on a teenage girl is simply WRONG — it cost one of my best employees due to the rudeness directed at her tonight. So wrong in so many ways to treat a teenager with such disrespect no matter the circumstances.”
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Lawrence decided not to reopen his shop on Saturday. Instead, he started working on a new plan to try to prevent angry crowds from rushing his shop and harassing his workers, devising a system requiring customers to place their orders at least one hour in advance.
But that’s not all Lawrence was doing. After becoming “inundated” with calls and kind messages from the community, he decided to set up a GoFundMe fundraiser with the goal of raising money the 17-year-old’s college fund, because he knew she was “planning to work as much as possible to save money for college” before she quit.
As of Tuesday morning, the fundraiser had earned over $30,000.
In a recent Facebook post, Lawrence said he was grateful for the outpouring of support — not only for the former employee, but for businesses such as his own.
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“Thank you for the outpouring of love and support from all around the world. It’s impossible for me to thank you all personally. But please know I read each and every post,” he wrote on Monday.
“The underlying message here that gets lost, is how will other businesses reopen. There is no road map to follow,” he added in a later paragraph. “Years of being in business, no one has ever had to go through anything like this. It’s like receiving a box from IKEA with a bunch of ‘stuff’ with no instructions and making something. What works for one business well might be a complete failure at another. Each business is unique in its own way.”
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A representative for the Polar Cave was not immediately available to confirm if the 17-year-old had returned to her position at the shop. The parlor instead responded with a prepared statement thanking the public for its support.
“The overwhelming response to the events of last Friday is incredible and could never have been expected to reach the international level it has become,” a message said. “Currently, we are in the process of opening on a VERY limited basis with an online ordering platform and the hope is to grow it daily, just as long as everything is running smoothly.”
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The owner of a Massachusetts ice cream parlor closed its doors just one day after reopening amid the coronavirus pandemic in response to how angry customers mistreated a teenage employee.
Mark Lawrence, who for 19 years has operated Polar Cave Ice Cream Parlour in Mashpee, a small town on Cape Cod, waited to reopen his shop under the state’s restaurant guidelines until Mother’s Day weekend.
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But Friday’s grand reopening turned into a harsh lesson for the small business, according to Lawrence, who told FOX25 Boston that customers frustrated with having to wait longer for their ice cream after the shop grew busy took their anger out on his staff.
“One of my best workers quit yesterday at the end of her shift,” he said. “But the words she was called and the language, you wouldn’t even say in a men’s locker room. And to say it to a 17-year-old kid, they should be ashamed of themselves.”
Under a new plan to keep customers and employees safe, Lawrence said he posted on the shop’s Facebook page that all orders must be placed one hour in advance. However, many patrons didn’t follow the new rules, according to Lawrence, and appeared to forget their manners after weeks of social distancing.
“People have forgotten how to treat other human beings in the six or seven weeks that they’ve been confined to their homes,” he told the station. “They have no clue how to respect other human beings.”
Lawrence said he will close the shop to the general public until he comes up with a new operating plan.
In the hours following Lawrence’s decision to close, he received hundreds of messages of support from the community.
“I was very impressed by how your staff stayed patient and kind,” one user wrote. “You guys were doing everything you could and I do not blame you for not reopening. Know there are plenty here that will support you and accept your service however we can get it.”
The parlor filled limited orders on Saturday, which Lawrence said “was a vastly improved operation” in an update on the shop’s Facebook page. He said patrons “followed the rules and it worked,” with orders being placed over an hour ahead of time, and some even a day prior.
“We will continue to tweak our efforts and eventually try again to open full speed ahead,” Lawrence wrote. “Thank you for the incredible outpouring of love and support from so many. It truly means so much to me at this time.”
Under Gov. Charlie Baker’s stay-at-home order, restaurants have been able to offer take-out services while dine-in services are temporarily barred to contain the spread of coronavirus.
Non-essential business closures and the stay-at-home order remain in effect through at least May 18.
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Nearly 77,000 coronavirus cases and 4,840 deaths were reported in Massachusetts as of Saturday, according to state health department data.
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